Social Media Counts

Customer service is key we all know that; yet, how many of us take the time to notice someone who is doing an excellent job, compliment them on it, and then telling their store manager about it?

Yesterday I had an absolutely fan-tab-u-lous experience at the Gainesville, Florida Five Guys restaurant.  It’s store #1114 on Archer Road.

I have aging parents and it can be like herding ducks with the two of them.  We pulled into the handicap space in front of the store and there was a smiling guy with arms wide open saying, “Welcome to Five Guys!  We appreciate you being here!”

Whoa!  Really?  I was immediately suspicious of some grand upsell that was going to be introduced to us.  Nope, he opened the door with a flourish and helped both parents through the door.

Now, I’ve been in several different Five Guys stores before and while everyone is always very friendly and helpful, Joe took it to a whole new level.  This guy should be named the Five Guys Goodwill Amabassador that’s how good he was.

Joe made a point of coming over to our several times during the next hour and 15 minutes (my dad is an incredibly slow eater) and talking with them.  He made them feel welcome and important.  Upon leaving, he opened the door with a flourish once again and helped my dad into my car.

Yes, I complimented Joe, I told the restaurant manager, and I wrote an email to the company which Scott, the g.m. of that store, responded to within a couple of hours.  How’s that for terrific customer service from both employee and management?

The hamburgers were great but Joe’s customer service was phenomenal!  Even if the hamburgers weren’t so good, I’d be back because of Joe.

What does a hamburger restaurant have to do with social media?  Everything when an employee does such an outstanding job that you want to let the world know…which is what I’m doing right now.

What are you doing in your business that makes YOUR customer want to tell the world about you?